Where technology decisions go wrong
A platform is selected before the process is understood.
Requirements are driven by vendor demos rather than user needs.
Integration, data ownership and change management are treated as afterthoughts.
Projects go live without clear acceptance criteria or benefits tracking.
- Advisory capabilities
- Digital strategy and transformation roadmap.
- Business requirements and process-to-system alignment.
- CRM and customer-platform advisory.
- Workflow, automation and AI opportunity assessment.
- Build-vs-buy and vendor comparison.
- Integration and API requirements.
- UAT, readiness, cutover and adoption planning.
- Technology governance and performance reporting.
- What you receive
- Decision criteria and requirements.
- Option/vendor comparison.
- Roadmap and implementation plan.
- Risk, dependency and governance register.
- Acceptance criteria and UAT approach.
- Executive status and benefits measures.
- Our principle
- ACS is technology-enabled but business-led. We do not recommend a platform simply because it is
- fashionable or because we can build it. The recommendation should survive the question: what
- business problem will this solve, for whom, at what cost and how will we know it worked?