Industry case study
Banking / MicrofinanceDigital lending transformation
All industry case studiesEngagement overview
Connect the lending journey from customer onboarding to operational oversight.
The scope covered customer onboarding, a loan calculator, BVN consent and OTP workflows. It connected KYC and credit assessment with loan approvals, booking and disbursement integration paths. Repayment schedules, customer dashboards, administration, reporting and notifications supported the wider platform, alongside live chat, content management and subsequent TopUp and BuyOver functionality.
A digital lending service must connect the borrower’s application with the teams responsible for review, approval and account administration. The engagement covered the customer-facing journey and the operational tools that support it.
The scope brought together onboarding, a loan calculator, BVN consent and OTP workflows. These touchpoints support the transition from an initial enquiry into an application with the information required for assessment.
KYC, credit assessment, approvals, booking and disbursement integration paths formed the core operational workstreams. Role-based administration, reporting and notifications supported the different responsibilities involved in handling a loan.
Repayment schedules and customer dashboards addressed the ongoing loan relationship. Live chat and content management supported communication, while subsequent TopUp and BuyOver work extended the lending journey. Phase 1 delivery and in-scope UAT fixes were documented; later enhancements remain separately scoped.
A clearer next step
Start with the business problem. We will help determine the appropriate next step.
